Where respect, kindness and support matter most

Information For Families

Here at Independence Matters…

We Want to Keep Your Loved Ones at Home

Quality Home Care

We provide compassionate, engaging, quality home care for seniors and people living with physical limitations or memory loss.

Promoting Independence

We promote the independence of our clients, and work to support their desire to live at home as long as possible.

Personalized and Flexible

We offer a service unlike any of our competitors, giving truly personalized, flexible non-medical home care.

Our Services

All staff are fully vaccinated & have proof of vaccination.

We offer a wide range of support services, including

Appointment & Any Errand Accompaniment

doctor & dentist visits, salon or grocery store pick ups

In-Home Care

medication reminders, meal preparation, light housekeeping

Senior & Elderly Companionship

scenic drives, games, dancing, coffee shop visit, day trips

Long-Term Care & Hospital social visits

We visit Long-Term Care and Hospital facilities for companionship.

and much more

We treat our clients like family, and we work hard to ensure their care plan extends beyond just the necessities.

Appointments

We can accompany clients to appointments, or attend with them.

In-Home Support

We provide medication reminders, personal & pet care, and more.

Palliative Care

Our meticulous end-of-life care is compassionate & dignified.

Overnight & Emergency Care

Our caregivers are available overnight and into the next day.

Long-Term Care & Advocacy

Our caregivers can support persons providing long-term care services.

Senior Companionship

We offer one-on-one time with scenic walks, drives & other activities.

Shopping & Errands

We can accompany clients to run errands, pick-up groceries and prescriptions or complete ourselves.

Extended Support

For clients with unexpected or last-minute care needs.

Hospital Support
& Advocacy

Our Caregivers support & advocate for hospitalized clients.

Respite Short-Term Care

Our caregivers can support persons providing care at home or vacation coverage.

Client Journey

First

We’ll meet with you to discuss your individual needs.

Then

We’ll work together to prepare a care plan that suits the type of support you need, as well as the amount of time you require our services for. We’ll also assign a consistent Caregiver to you.

Last

You will have your first home support visit, and will have the opportunity to provide us with feedback on your experience, so we can continually personalize your care.

Dementia Care Services

We are dedicated to helping people live well during all stages of Dementia and memory loss. Our goal is to help clients stay at home—an environment they’re comfortable in and familiar with—as long as possible. Our highly-trained Caregivers are knowledgeable and experienced in helping clients who are affected by memory loss and Dementia. We know that coming to terms with this condition is difficult, but we’re determined to make the process easier for both our clients and their families.

Emergency Care

(for all ages)

For clients who are in urgent need of support, our Emergency Care services are available for people of all ages. In cases of early or unexpected hospital discharge, or after a vehicle accident, we’re here to help and will do everything in our power to respond to urgent calls.

Flexible Care Programs

Because we know that not every client needs the same level (or length) of care, we’re proud to be one of the only support service providers to offer flexible care programs. Our Caregivers are available with no minimums required.

Chat Support

For families needing to talk right away, we’re available to chat online in order to set up a time to follow up with a call. Our chat support can be used for families to communicate a need or desire, or concerns or questions about a change in services.

Family Updates

Because we value communication and transparency, our Caregivers stay in frequent contact with our client’s family members—sharing photos*, videos*, or just updates on how their loved one’s day is going. We not only take care of our clients’ home support needs, we also welcome them into the Independence Matters family and love to share all of our adventures.
* pending permission, of course

For Senior Residences

We proudly offer all of our supported living services within Senior Residences.

For Senior Residences interested in our services, please get in touch here: info@independencematters.ca or call us at 604-339-6134 (Lower Mainland), or 604-719-3530 (BC Interior).

For Senior’s Family

For families seeking our services for a loved one, we’re here to help. Because we believe autonomy is vital for seniors, we will work with you and your loved one to find the best care plan possible. Please get in touch by emailing us at info@independencematters.ca or calling us at 604-339-6134 (Lower Mainland), or 604-719-3530 (BC Interior).

Here at Independence Matters, we know that enlisting support services is a big decision, and we aim to put our clients and their families at ease by meeting with them beforehand.

Our consultations are a relaxed, informal way for us to get to know our clients and their families, and allow us the opportunity to discuss options and answer any questions.

We work with clients of all ages, each with their own unique circumstances. Here are just a few of our happy clients and their families.

We believe advocacy and engagement are key.

We treat our clients like family.

We believe communication with families is critical.

We go the extra mile for our clients.

We don’t require contracts.

And we genuinely love what we do.

We don’t stop playing because we grow old. We grow old because we stop playing.

- George Bernard Shaw