About Us
What to Expect
Because transparency is integral to us here at Independence Matters, it’s important that we let our prospective clients know exactly what they can expect from us.
Every one of our Caregivers:
Will carry identification provided by Independence Matters Support Services Inc.
Will arrive on time and respect your schedule.
Will confirm all appointments by phone.
Will speak and conduct services in a respectful manner.
Will provide a safe and clean vehicle.
Will not rush or stress our clients.
Will report and discuss any care concerns with you and your family.
Will not wear any scents, perfumes etc.
Will assess safety when weather is inclement.
Will communicate with our head office to report client / care concerns.
Will communicate with receptionists at appointments to help eliminate wait times.
Will make you their top priority.
Will not accept tips, gifts or loans.
Will have all available information regarding your care services, package and fees associated with Independence Matters Support Services Inc.
Vision and Mission
We believe in the value of creating strong relationships our clients can depend on.
We strive to provide exceptional service to those who wish to maintain an independent life, but are in need of some non-medical home care.
Our Caregivers go above and beyond for our clients, and are very happy to do so.
– Independence Matters Support Services
Quality Home Care
We provide compassionate, engaging, quality home care for seniors and people living with physical limitations or memory loss.
Promoting Independence
We promote the independence of our clients, and work to support their desire to live at home as long as possible.
Personalized and Flexible
We offer a service unlike any of our competitors, giving truly personalized, flexible non-medical home care.
Certifications
All Independence Matters Caregivers:
Have completed a standard criminal record check, as well as one for vulnerable persons.
Have a BC Care Aide Registry Number.
Have proof of good standing.
Are bonded.
Have verified references.
Have graduated from a recognized post-secondary institution.

Testimonials
We work with clients of all ages, each with their own unique circumstances. Here are just a few of our happy clients and their families:
Here at Independence Matters, we know that enlisting support services is a big decision, and we aim to put our clients and their families at ease by meeting with them beforehand. Our consultations are a relaxed, informal way for us to get to know our clients and their families, and allow us the opportunity to discuss options and answer any questions.
Our Team
Registered Care Aides & Home Health Workers
We support your loved ones by treating them with respect and dignity, caring for each of them the way we would our own family.


















