About Us

What to Expect

Because transparency is integral to us here at Independence Matters, it’s important that we let our prospective clients know exactly what they can expect from us.

Every one of our Caregivers:

Will carry identification provided by Independence Matters Support Services Inc.

Will arrive on time and respect your schedule.

Will confirm all appointments by phone.

Will speak and conduct services in a respectful manner.

Will provide a safe and clean vehicle.

Will not rush or stress our clients.

Will report and discuss any care concerns with you and your family.

Will not wear any scents, perfumes etc.

Will assess safety when weather is inclement.

Will communicate with our head office to report client / care concerns.

Will communicate with receptionists at appointments to help eliminate wait times.

Will make you their top priority.

Will not accept tips, gifts or loans.

Will have all available information regarding your care services, package and fees associated with Independence Matters Support Services Inc.

Vision and Mission

 

 

We believe in the value of creating strong relationships our clients can depend on.

We strive to provide exceptional service to those who wish to maintain an independent life, but are in need of some non-medical home care.

Our Caregivers go above and beyond for our clients, and are very happy to do so.

– Independence Matters Support Services

Quality Home Care

We provide compassionate, engaging, quality home care for seniors and people living with physical limitations or memory loss.

Promoting Independence

We promote the independence of our clients, and work to support their desire to live at home as long as possible.

Personalized and Flexible

We offer a service unlike any of our competitors, giving truly personalized, flexible non-medical home care.

Certifications

All Independence Matters Caregivers:

Are Registered Care Aides.

Are First Aid- and CPR-certified.

Have completed a standard criminal record check, as well as one for vulnerable persons.

Have a BC Care Aide Registry Number.

Have proof of good standing.

Are bonded.

Have verified references.

Are covered by WorkSafeBC, and are properly insured.

Have graduated from a recognized post-secondary institution.

home support worker taking an elderly client for a walk.

Testimonials

We work with clients of all ages, each with their own unique circumstances. Here are just a few of our happy clients and their families:

There are no words to convey our gratitude for the support the entire staff at Independence Matters has provided our family this past decade. Your honesty, professionalism and kindness caring for our parents has been, and continues to be, a blessing.
LoriClient
Lori
We have been supported by Independence Matters since Nov 2016 for my Mother, who has progressing dementia. Independence Matters has really supported the family through this difficult time, we especially find thier written communication and logs helpful. The rates are very reasonable, but more importantly, we can tell that the staff genuinely care for her.
Norman HooperClient
Norman Hooper
I just wanted to take a minute to send you a thank you message. I really appreciate you and your staff helping my mom every day. It’s nice to know that my mom has been well taken care of, especially in these trying times. Take care and stay healthy.
Lori BClient
Lori B
We would not have been able to get Mom home from hospital to recover in the comfort of her home if it hadn't been through the thoughtful care and planning from Heather and the Independence Matters team. The team really did help in a big way to bring Mom home both physically and mentally. She loves “her girls” at Independence Matters.
Sue H.Client
Sue H.
I could not have managed at home on my own without you. I was so relieved that you came so quickly and I appreciate your kindness and compassion at such a difficult time - Independence Matters was truly amazing
Margaret T.Client
Margaret T.
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Here at Independence Matters, we know that enlisting support services is a big decision, and we aim to put our clients and their families at ease by meeting with them beforehand. Our consultations are a relaxed, informal way for us to get to know our clients and their families, and allow us the opportunity to discuss options and answer any questions.

Schedule a Consultation

Our Team

Registered Care Aides & Home Health Workers

We support your loved ones by treating them with respect and dignity, caring for each of them the way we would our own family.

In 2009, after a diverse career history, I re-evaluated my life path and decided I wanted to work in a field that truly helped people. After being asked to assist someone in getting to and from their daily appointments, I became aware of the gap in services many people face. The standard clinical checklist typically provided was clearly not enough; not only for the aging population, but also for people in general who just need a hand from time to time. In this newfound realization, my soul had found its purpose. I set out to create a company that embodied my ideals, ethics and morals, and that continually asks these questions: “How would I want to be treated?” and “How would I want my loved one to be treated?” Calling on my experience caring for my mom who had Alzheimer’s, my goal was (and still is) to offer exceptional non-medical home support to create a better quality of life for my clients, while also offering expertise in aging and dementia. It’s now been ten years since I started my journey with Independence Matters. I’m so proud of my team, and the expertise each person brings. We cherish all of our clients, and we work very hard to do our best for each of them, adapting our services to their unique and changing needs. It is my goal to not only be the best in the industry for non-medical support, but also to improve upon the past, and create an exceptional future.
Heather Morris is the owner of Independence Matters in Maple Ridge, BC
Heather Owner
I have been providing community and residential care for 40 years as a Registered Care Aide. I have worked with WorkSafe BC Health and Safety to design new programs to assist with reassessing all equipment training and personal care. Routinely, you will see me staying late, working on-call (just in case) and throughout the weekends because of my commitment to seniors.
Cindy Denoni is a Registered Care Aide at Independence Matters in Maple Ridge, BC.
Cindy
Client Care Coordinator | Registered Care Aide
Independence Matters offers exactly what I’m looking for in my career. A place to build positive, caring relationships with clients and co-workers. Knowing that I can help others help themselves in maintaining their daily independence inspires me throughout the day.
Susanne Schroeder is a Registered Care Aide in Maple Ridge, BC.
Susanne
Registered Care Aide | Team Leader
I have been a consultant for Independence Matters for 5 years, aiding in the development of client centered care plans, staff education and enhancement. I have worked with addictions, community outreach teams, inpatient psychiatry, mental health, forensics, and crisis response. Currently, I am leading two teams (crisis stabilization and crisis outreach) in Interior Health.
Katlyn Grace Matuschewski is a Registered Practical Nurse who consults for Independence Matters in Maple Ridge, BC.
Katlyn
BSPN RPN
I began my journey to assist people who need me at 14 years old. I'm 50 now and I will never stop. I bring joy but I get more joy out of this. Our team cares, you are a human being, part of our family, not just a checklist of “things to do”, we go above and beyond every single time. That's what makes us amazing.
Tanya Sawchuk is a Registered Care Aide for Independence Matters in Maple Ridge, BC.
Tanya
Registered Care Aide
I have been a Care Aide for 43 years; the last 3 years have been with Independence Matters. I enjoy the team I work with and providing advocacy to those who need it is extremely fulfilling.
Jeanine Hudon is a Registered Care Aide at Independence Matters in Maple Ridge, BC.
Jeanine
Registered Care Aide
I started working as a Care Aide when I finished school in 2014. I started in this career because I love to work with people and know that I am helping to make a positive difference in their lives.
Christina
Registered Care Aide
I find it very fulfilling to know that I am providing a service that goes beyond the basic needs for support. Knowing that I am helping someone keep their independence and dignity in the comfort of their own home; providing both physical and emotional support, is very rewarding.
Kaitlin Heaney is a Home Health Worker with Independence Matters in Maple Ridge, BC
Kaitlin
Home Health Worker
I have worked in health care for 28 years, singing to seniors and watching them smile, makes me happy. Knowing that I am in the community and making a difference brings joy to my life. I love working at Independence Matters, the best group of women I have ever worked with and I love my job!
Cindy Dodd is a Registered Care Aide with Independence Matters in Maple Ridge, BC.
Cindy
Registered Care Aide
I started working with seniors because I saw a real need for it in my community and I love what I do because I want them to be treated with the same care and love I would expect someone to care for my family.
Lee Ann
As a newly registered health care aide I am loving my opportunities of learning while embracing every precious moment with my clients. It is my motivation to continue giving my time and interest to the people I work with. As I become more aware of the needs of others, I feel this is where I need to be. I am very grateful for trust and connections that build a relationship of hope into my life and for the resident.
Nicole
Hi there! My name is Samantha. I am a Community Support Worker and have been working with Independence Matters since September 2021. I did my practicum here for nearly 2 months beforehand. I was raised by my grandparents, so I feel an affinity for our elderly population. I hope to support and uplift them whenever I can while also gaining perspective on the challenges they face. I believe the more compassion we show for one another, the better the world will be.
Samantha
Working with seniors is a great way of helping them with all kinds of tasks that they cannot do for themselves any longer? Just to show up and be there makes our clients feel someone cares. Also giving back by helping and making them feel happy and loved is so important! My clients always appreciate seeing me when you arrive! It fills my heart. It's hard to explain what one receives back other than complete satisfaction in helping others in need! To be a full support in the community and work as a team with independent Matters that cares to practice good and strong leadership skills in all the needs and areas of the elderly people!
Ruth
Over many, many years I have been supporting seniors with their daily lives. This is a passion and important service to our elderly. I am happy to work with Independence Matters and continue to connect and engage with my seniors.
Josephine
Working with seniors is a great way of helping them with all kinds of tasks that they cannot do for themselves any longer? Just to show up and be there makes our clients feel someone cares. Also giving back by helping and making them feel happy and loved is so important! My clients always appreciate seeing me when you arrive! It fills my heart. It's hard to explain what one receives back other than complete satisfaction in helping others in need! To be a full support in the community and work as a team with independent Matters that cares to practice good and strong leadership skills in all the needs and areas of the elderly people!
Ruth