Where respect, kindness and support matter most

Home Health & Assisted Living For Seniors and Elders

Where respect, kindness and
support matter most

Home Health & Assisted Living For Seniors and Elders

Service Areas

Maple Ridge

Pitt Meadows


South Surrey

White Rock

Port Moody

Port Coquitlam


New Westminster


Care Services Located in Maple Ridge, Pitt meadows, Vancouver lower mainland for seniors

Are you looking for care for yourself?

Independence Matters Support Care Services Home - Located BC Canada Vancouver Maple Ridge Pitt meadows

Are you looking for care for a loved one?

Our Services

All staff are fully vaccinated & have proof of vaccination.

We offer a wide range of support services, including

Appointment & Errands Accompaniment

everything from doctor or dentist visits, salon or groceries

In-Home Care

medication reminders, meal preparation, light housekeeping

Senior & Elderly Companionship

scenic drives, games, dancing, coffee shop visit, day trips

Long-Term Care & Hospital social visits

We visit Long-Term Care and Hospital facilities for companionship.

and much more

We treat our clients like family, and we work hard to ensure their care plan extends beyond just the necessities.

The Poppy Residences: We are on-site at a new location in Burnaby for assisted living. Learn More.
Sunwood Retirement Residence: We are on-site in Maple Ridge. Learn More.

Why Independence Matters

At home care: We work with seniors/elderly who are living at their own homes, providing the health care services and the companionship they need.

Independent living buildings: We work in independent living buildings and can help seniors/elderly stay in here much longer with our help than having them sent to long term care facilities.

Long term care facilities: Currently, due to COVID-19, we aren’t able to provide services to anyone within these communities. We can, however, offer companionship services.

Assisted Living Facilities: These facilities have their own health care services internally. We can however offer companionship services.

  • People don’t want us to be too nurse-y because we don’t want to seem like we are nurses.
  • No vehicles are marked when we arrive at your home or facility.
  • We don’t show up in scrubs. We make it feel like there’s a friend coming.
  • Our team members are assigned to our clients, so they’ll see a familiar face each visit.

What to Expect

Because transparency is integral to us here at Independence Matters, it’s important that we let our prospective clients know exactly what they can expect from us.

Every one of our Caregivers:

Will carry identification provided by Independence Matters Support Services Inc.

Will arrive on time and respect your schedule.

Will confirm all appointments by phone.

Will speak and conduct services in a respectful manner.

Will provide a safe and clean vehicle.

Will not rush or stress our clients.

Will report and discuss any care concerns with you and your family.

Will not wear any scents, perfumes etc.

Will assess safety when weather is inclement.

Will communicate with our head office to report client / care concerns.

Will communicate with receptionists at appointments to help eliminate wait times.

Will make you their top priority.

Will not accept tips, gifts or loans.

Will have all available information regarding your care services, package and fees associated with Independence Matters Support Services Inc.

A elderly man and younger woman wearing face masks and gloves to prevent Covid 19.

Covid-19 update

During the Covid-19 outbreak, home care can be an alternative to keep seniors safe at home. We understand that family members who may typically provide support may not be able to do so at this time.

Good Nutrition, a supplied fridge, a clean home, ensuring medication is on hand, connecting and staying in touch with their individual health challenges will help our seniors manage during this uncertain time.

Our staff are taking all precautions as directed by the BC Health Officer to keep you and your family members safe.

Please call us at 604-339-6134

Here at Independence Matters, we know that enlisting support services is a big decision, and we aim to put our clients and their families at ease by meeting with them beforehand.

Our consultations are a relaxed, informal way for us to get to know our clients and their families, and allow us the opportunity to discuss options and answer any questions.

Dementia Care Services

We are dedicated to helping people live well during all stages of Dementia and memory loss. Our goal is to help clients stay at home—an environment they’re comfortable in and familiar with—as long as possible.

Our highly-trained Caregivers are knowledgeable and experienced in helping clients who are affected by memory loss and Dementia. We know that coming to terms with this condition is difficult, but we’re determined to make the process easier for both our clients and their families.

An elderly man with Dementia looking at pictures whit his son in a bedroom.

Flexible Care Programs For Seniors

Because we know that not every client needs the same level (or length) of care, we’re proud to be one of the only support service providers to offer flexible care programs. Our Caregivers are available with no minimums required.

Full Help & Care Support For Seniors

We work 7 days a week and all holidays to support our clients and their families. We offer 24-hour care in special circumstances (such as after a surgery, or if a family member is away temporarily).