Where respect, kindness and support matter most
Home Health & Assisted Living For Seniors and Elders
Where respect, kindness and
support matter most
Home Health & Assisted Living For Seniors and Elders
Service Areas
Maple Ridge
Pitt Meadows
Langley
South Surrey
White Rock
Port Moody
Port Coquitlam
Coquitlam
New Westminster
Burnaby
Our Services
All staff are fully vaccinated & have proof of vaccination.
We offer a wide range of support services, including
Appointment & Errands Accompaniment
everything from doctor or dentist visits, salon or groceries
In-Home Care
medication reminders, meal preparation, light housekeeping
Senior & Elderly Companionship
scenic drives, games, dancing, coffee shop visit, day trips
Long-Term Care & Hospital social visits
We visit Long-Term Care and Hospital facilities for companionship.
and much more
We treat our clients like family, and we work hard to ensure their care plan extends beyond just the necessities.
Why Independence Matters
At home care: We work with seniors/elderly who are living at their own homes, providing the health care services and the companionship they need.
Independent living buildings: We work in independent living buildings and can help seniors/elderly stay in here much longer with our help than having them sent to long term care facilities.
Long term care facilities: Currently, due to COVID-19, we aren’t able to provide services to anyone within these communities. We can, however, offer companionship services.
Assisted Living Facilities: These facilities have their own health care services internally. We can however offer companionship services.
- People don’t want us to be too nurse-y because we don’t want to seem like we are nurses.
- No vehicles are marked when we arrive at your home or facility.
- We don’t show up in scrubs. We make it feel like there’s a friend coming.
- Our team members are assigned to our clients, so they’ll see a familiar face each visit.
What to Expect
Because transparency is integral to us here at Independence Matters, it’s important that we let our prospective clients know exactly what they can expect from us.
Every one of our Caregivers:
Will carry identification provided by Independence Matters Support Services Inc.
Will arrive on time and respect your schedule.
Will confirm all appointments by phone.
Will speak and conduct services in a respectful manner.
Will provide a safe and clean vehicle.
Will not rush or stress our clients.
Will report and discuss any care concerns with you and your family.
Will not wear any scents, perfumes etc.
Will assess safety when weather is inclement.
Will communicate with our head office to report client / care concerns.
Will communicate with receptionists at appointments to help eliminate wait times.
Will make you their top priority.
Will not accept tips, gifts or loans.
Will have all available information regarding your care services, package and fees associated with Independence Matters Support Services Inc.
Covid-19 update
During the Covid-19 outbreak, home care can be an alternative to keep seniors safe at home. We understand that family members who may typically provide support may not be able to do so at this time.
Good Nutrition, a supplied fridge, a clean home, ensuring medication is on hand, connecting and staying in touch with their individual health challenges will help our seniors manage during this uncertain time.
Our staff are taking all precautions as directed by the BC Health Officer to keep you and your family members safe.
Here at Independence Matters, we know that enlisting support services is a big decision, and we aim to put our clients and their families at ease by meeting with them beforehand.
Our consultations are a relaxed, informal way for us to get to know our clients and their families, and allow us the opportunity to discuss options and answer any questions.
Dementia Care Services
We are dedicated to helping people live well during all stages of Dementia and memory loss. Our goal is to help clients stay at home—an environment they’re comfortable in and familiar with—as long as possible.
Our highly-trained Caregivers are knowledgeable and experienced in helping clients who are affected by memory loss and Dementia. We know that coming to terms with this condition is difficult, but we’re determined to make the process easier for both our clients and their families.
Flexible Care Programs For Seniors
Because we know that not every client needs the same level (or length) of care, we’re proud to be one of the only support service providers to offer flexible care programs. Our Caregivers are available with no minimums required.
Full Help & Care Support For Seniors
We work 7 days a week and all holidays to support our clients and their families. We offer 24-hour care in special circumstances (such as after a surgery, or if a family member is away temporarily).